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Retail

Yesterday

Striking workers outside the Woolworths distribution centre in Dandenong South last week.

Hit to Woolworths sales from strike grows to $140m, expected to rise

The supermarket giant agreed to a pay deal with the union on Saturday, ending industrial action. But it will take weeks to restock stores and warehouses.

  • Carrie LaFrenz and David Marin-Guzman

This Month

Personalised pricing is becoming more common.

Why price discrimination can be a good thing

The online age may make it easier for companies to predict what we’re willing to pay. But it also makes it easier for us to share stories of nasty corporate behaviour.

  • Richard Holden
Woolworths says it will take some time to restore supplies.

Woolworths scrambles to restock shelves after strike ends

A deal has been struck between the supermarket giant and union workers, ending pickets of key warehouses that have left shelves bare for weeks.

  • Samantha Lock and Adrian Black
Woolworths Metro/BWS on Collins St, Melbourne with empty shelves due to a prolonged strike by warehouse workers.

Woolworths has partial win in union blockade leaving shelves bare

The retailer’s win at the Fair Work Commission could dent an indefinite strike that has cost it more than $50 million.

  • David Marin-Guzman and Carrie LaFrenz
Founder and CEO of Clutch Glue Annabel Hay, whose company has had one of the largest pre-seed rounds globally.

The ill-fitting nightclub top behind a multimillion-dollar business

When Annabel Hay’s fashion tape let her down on a nightclub dance floor, her wardrobe malfunction became a fast-growing company selling modesty-saving glue.

  • Updated
  • Amelia McGuire
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Phoebe Simmonds (left) and Kate Casey at The Memo in Bondi Junction, Sydney.

Frustration gives birth to ‘the Mecca of the baby world’

Phoebe Simmonds and Kate Casey saw customers embrace big changes in the beauty world. So they brought them to the baby industry.

  • Lauren Sams
Jevan Bouzo, CEO of Convenience & Mobility at Viva and Yasser Shahin.

$3 hot dogs and a mini-shop behind $1.2b petrol bet

Service stations with the lot have arrived in Sydney as part of Viva Energy’s national rollout of the OTR brand, in a makeover that is 30 years overdue.

  • Simon Evans

We’re all suffering from qualitynesia now

Borne along on the tide of technology, it is far too easy to forget that CD players sounded better than Spotify.

  • Sarah O'Connor
Aleks Spaseska will become the new managing director of Kmart Group from April 1.

Wesfarmers shuffles the decks to double down on Kmart, Anko Global

The move involves the department store’s CFO, Aleksandra Spaseska, being elevated to the top job. Her predecessor will focus on expanding the Anko brand.

  • Updated
  • Carrie LaFrenz
The founders of Chemist Warehouse, Jack and Sam Gance, on Wednesday night.

The one key lesson for family firms from Chemist Warehouse founders

After building a $30 billion pharmacy giant, brothers Jack and Sam Gance say the secret to a thriving business comes down to decision-making.

  • Joanne Tran
Endeavour, the owner of Dan Murphy’s chain, is on the hunt of a new CEO.

Endeavour mulls an executive chairman as CEO search drags on

The largest shareholder of the Dan Murphy’s operator, Bruce Mathieson, said Ari Mervis could be a “short-term solution” to a permanent chief executive.

  • Carrie LaFrenz
Wesfarmers chief executive Rob Scott says it’s time for action on productivity.

Wesfarmers CEO: ‘We can’t just wait around for rates to fall’

As Rob Scott says goodbye to an unsung hero of his own investment success, he says Australia’s tepid GDP growth can be a rallying point for the private sector.

  • James Thomson
The very name of Amazon’s new ‘Haul’ marketplace is a nod toward a trend of quantity over quality in shopping.

Amazon’s Temu copycat to fuel mindless Australian consumerism

The e-tailing giant’s “Haul” shopfront – an answer to cheap marketplaces that’s now on a US trial – is feeding a growing subculture of over-shopping.

  • Vanessa Friedman

‘Focused, consistent’: How milk bar kids built $30b Chemist Warehouse

Chemist Warehouse founders Mario Verrocchi and Jack and Sam Gance have been named joint Business Person of the Year, alongside AirTrunk’s Robin Khuda.

  • Anthony Macdonald
Bunnings managing director Mike Schneider.

Bunnings hits back over market share claims

The Wesfarmers-owned retailer says assertions that it controls 70 per cent of plant sales in Australia are wrong.

  • Tom McIlroy
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Amazon has a number of large distribution centres and hopes to be able to do same-day delivery in every major city by 2026.

Amazon is quietly turning into a major rival for Coles and Woolworths

Goldman Sachs estimates it is now the second-largest online retailer in Australia, but sales are still a fraction of the big supermarkets. Will that change?

  • Updated
  • Carrie LaFrenz
Cafés say coffee prices will rise across the board if debit surcharging is banned.

Restaurants warn fee ban will lead to prices to rise

The government’s proposal could see credit card users doubly penalised by paying higher prices, and face an additional surcharge set around 2 per cent.

  • James Eyers
Woolworth workers on a picket line outside the company’s distribution centre in Dandenong South on Monday.

Woolworths strike bill tops $50m as disruption spreads to Dan Murphy’s

The nation’s largest supermarket operator has applied for an urgent tribunal order to keep unions from blocking access to distribution sites in Victoria and NSW.

  • Updated
  • Carrie LaFrenz and David Marin-Guzman
Woolworths chief executive Amanda Bardwell is facing a new crisis.

Woolies’ fresh crisis is nasty, but there’s a much bigger story here

New chief Amanda Bardwell’s baptism of fire has worsened, with a big hit from strikes. It’s a reminder that the cost-of-living crisis is far from done. 

  • James Thomson
The Oreo was one of the products that the ACCC said had “illusory” discounts.

Supermarket giants use the $5 Oreo to argue their discounts are real

The ACCC has accused Woolworths and Coles of misleading shoppers. The retailers say the regulator doesn’t understand how pricing works.

  • Carrie LaFrenz and Tom McIlroy