On a scale of nine to 10, how annoying do you find it when businesses punish you for your loyal patronage?
An example of this might be your NBN provider dropping the price of the service you’ve been subscribed to for years, or offering more downloads or higher speeds for the same price, but only for new customers.
John DavidsonColumnistJohn Davidson is an award-winning columnist, reviewer, and senior writer based in Sydney and in the Digital Life Laboratories, from where he writes about personal technology. Connect with John on Twitter. Email John at jdavidson@afr.com
