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Improved wellbeing is a key impetus for ‘exceptional’ care and more disability housing

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In the midst of an acute housing shortage, some of Australia’s most vulnerable people are feeling the impact, prompting private companies to step up to the challenge of providing specialist disability accommodation (SDA) with financial support from the government.

Cocoon SDA Care operates in every state, with 200 properties across Australia. Cocoon SDA Care

Cocoon SDA Care is one such company, and its rapid growth has earned it a place on the Australian Financial Review’s Fast 100 list. With 200 properties serving participants across all states of Australia the business founded by entrepreneurs Zaffar Khan and Muhammad Latif delivers vital services.

As well as housing, Cocoon SDA Care provides personalised care and supervision, and facilitates medical support to all residents with a team of professionals that includes disability support workers, speech pathologists, occupational therapists and behavioural psychologists. “We inculcate in everyone who works for us that they treat our residents and other employees as their family members,” says Khan.

Placing people with specialised needs in supported accommodation has a huge impact on their wellbeing and health outcomes. Cocoon SDA Care reports instances where residents have returned to their families after receiving intensive care and support, which is considered a milestone achievement for the organisation.

“Providing people with specialist disability accommodation supports improved health outcomes,” says Emeritus Professor Jacinta Douglas of La Trobe University. “We found that living in specialised housing improves independence, health, wellbeing and community integration. It has enormous potential to improve the effectiveness of NDIS [National Disability Insurance Scheme] support.”

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Research identifies the best outcomes

The NDIS has assessed that 28,000 people with a disability needed accommodation. But by December 2023, there were only 8299 approved properties available. This is despite a 23 per cent increase in newly listed properties since the previous year. Less than half of these dwellings meet modern disability housing standards, often falling short of contemporary accommodation standards.

Douglas leads a team evaluating the everyday living outcomes of more than 125 participants with a disability (neurological disorders or cerebral palsy) who are living in supported disability accommodation. The team interviews people before they move into specialist housing and then again in six months, one year and two years.

Their research so far has shown that after moving into specially designed housing, people with disabilities used an average of 2.4 hours less paid support per person per day because they were able to live their lives more independently in their new homes. Participants have also reported improved overall health which is likely to positively impact both health and financial outcomes.

“We estimate $1.1 billion would be saved each year in disability support costs if more NDIS participants were living in suitable housing, because they would enjoy increased independence and more efficiently delivered support,” Douglas says.

In 2016, the NDIS introduced a funding provision to accommodation providers for people with a disability but required that all properties must comply with strict Liveable Housing Australia standards to cater for diverse disability needs.

Liveability is a key pillar for Cocoon SDA Care, says co-founder and corporate strategist Khan. “We build new homes and renovate homes that surpass these standards,” he says.

Most of Cocoon SDA Care’s properties have bedrooms with large ensuites featuring roll-in-showers. Other features can also include extra high ceilings and doorways, as well as a range of AI-enabled technology controlling security, automated blinds and ducted air conditioning that residents can control from an iPad, as well as benchtops that go up and down.

Zaffar Khan is corporate strategist and co-founder of Cocoon SDA Care, which provides disability sector accommodation and care. Cocoon SDA Care

The group aligns with the NDIS vision by creating purpose-built homes and emphasising participant independence, safety and social inclusion, according to Khan, who says Cocoon is committed to exceeding regulatory standards and empowering participants while fostering community engagement nationwide.

Accommodation supply fails to match demand

Despite the positive outcomes so far, the specialist accommodation sector faces many bottlenecks in getting people with disabilities into this much-needed accommodation. Less than half of existing dwellings on the market meet modern disability housing standards, and many often fall short of contemporary accommodation standards.

In addition, thousands of people with disabilities are stuck in hospitals or those under 65 years old are living in residential aged care for various reasons including the time-consuming process of securing adequate funding.

But Douglas’ research has shown that when younger people get the opportunity to move out of residential aged care and into specialist disability accommodation, they blossom, and their wellbeing, in particular, improves.

“We find young people are doing really well and are so happy to have a pet or have a range of family members and friends come over to visit,” she says.

Also, enabling people with disabilities to live in specialist accommodation leads to sustainable change.

“Our research shows that it wasn’t just a honeymoon period,” Douglas says. “When we interview people after two years, they still have positive outcomes. And those who want to move also feel empowered to choose to do that.”

Douglas is particularly heartened by the community integration of most participants.

“They say they feel better becoming part of their local community. They don’t feel like they’re just an invisible being floating around. Neighbours greet them when they go out. Some people go out to work or work from home more effectively. The accommodation has given them a pathway to become a truly recognised citizen.”

At Cocoon SDA Care, Khan says that they encourage an atmosphere of fun and community.

“We have ‘Zoom discos’ where support workers and disability residents join together between the different properties on Zoom. Even if the resident can’t walk, the carer pushes them to the music,” he says. “We also celebrate birthdays and hold family and parents days so everyone can take part in what we do. This is how we give back to the community.”

To learn more, visit https://cocoons.com.au/

Sponsored by Cocoon SDA Care

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